At VBTec, we are committed to delivering exceptional products to your home conveniently and efficiently. Our shipping policies contain the most important information about how we handle the shipping of your orders to ensure you a smooth shopping experience.

Shipping methods:

We offer various shipping methods to meet your needs. The available shipping options include standard shipping, express shipping, and expedited shipping. The shipping methods as well as the estimated delivery times and the associated costs will be displayed to you during the ordering process.

Order processing time:

Orders placed on our website are generally processed within 2–3 business days after receipt of payment. Please note that weekends and holidays are not considered business days. If your order contains custom-made or made-to-order items, the processing time may be longer. In this case, we will inform you of an estimated shipping date.

Shipment tracking:

As soon as your order has been shipped, you will receive a shipping confirmation by email with the tracking information. With this data, you can track the status of your shipment and determine the estimated delivery date. Please be patient until the tracking information is available, as it may take some time for the shipping service provider to update its system.

Shipping costs:

The shipping costs depend on various factors, including the weight, size, and destination of your order as well as the selected shipping method. The shipping costs will be displayed to you at checkout before completing your purchase, so that you can choose the option that best suits you.

Shipping destinations:

We ship to a variety of domestic and international destinations. During the ordering process, you can choose your preferred delivery address, including options for shipping to multiple addresses.

International shipping:

For international orders, please note that customs and import fees may apply depending on the regulations of your country. All additional costs for customs clearance are the responsibility of the recipient. We recommend that you check with your local customs office regarding specific import taxes and fees.

Delivery times:

Delivery times may vary depending on the selected shipping method and your location. We strive for timely delivery; however, please note that unforeseen circumstances such as extreme weather conditions or delays in transport may affect delivery times. The estimated delivery times provided during the ordering process are not guarantees but serve merely as a guideline for the general delivery period.

Exceptions in delivery:

In rare cases, additional shipping costs or restrictions may apply for delivery to certain locations. Should your order fall into this category, our customer service will contact you promptly to discuss the available options.

Missing or delayed shipments:

If you believe that your shipment is missing or significantly delayed, please contact our customer service. We will immediately take care of resolving the issue and keep you updated on the status of your order.

Contact:

If you have any questions, concerns, or special requests regarding shipping, please contact our customer support. We are here for you and ensure that your shopping experience at VBTec is as smooth and pleasant as possible.

Thank you for choosing VBTec. We look forward to providing you with first-class products and reliable shipping.